Frequently asked questions.
Here You Will Find Answers to Our Most Frequently Asked Questions
At Moto Collective, we aim to make every aspect of your adventure as smooth and enjoyable as the ride itself. Here you’ll find answers to the questions we’re most often asked.
Booking & Payments
How do I book a tour?
Complete our online booking form and pay your deposit to confirm your place. Once received, we’ll send a confirmation email with your pre-tour information.
When is the balance due?
The final balance is due 60 days before the start of your tour unless stated otherwise.
What payment methods do you accept?
We accept direct bank transfer in GBP.
What is your cancellation policy?
Full details are in our Terms & Conditions, but as a guide:
60 + days before departure → refund of balance (less deposit)
30–60 days → 50 % refund of balance
Less than 30 days → no refund
We recommend comprehensive travel and cancellation insurance.
Can I transfer to another tour?
Yes – subject to availability and any difference in price. Please contact us as early as possible.
What’s Included
Please see the individual tour pages for details, but here's the summary overview.
Included:
Accommodation as stated on each tour page (based on an individual room per person; if you would prefer to share please let us know when booking)
Breakfast daily and dinners as stated on each tour page
Professional guide(s) and support vehicle
Pre-tour information pack and route briefings
All local taxes and service charges
Not included:
Flights, visas, and airport transfers
Fuel, fines, and personal insurance
Lunches, drinks, and personal spending
Rider gear or equipment
Can I bring a pillion?
No! The off-road sections are not suitable for riding with a pillion passenger
Can I ride my own bike?
Absolutely. We believe that you'll have the most enjoyable experience on a bike you know (i.e. your own), so do not provide rental bikes for our tours.
Does Moto Collective offer hire bikes?
Not currently.
However, there are a number of UK motorcycle rental companies that may be able to help out if using your own machine is not practical.
Please make sure that you let them know that the usage will include riding off-road on BOATs -byways open to all traffic - which are technically roads (and therefore require a road-legal, insured, bike) but which some rental firms may exclude in their terms - please double and triple check with the rental company if you are going down this route.
Rider Experience & Requirements
Is the tour suitable for less experienced riders?
Some basic familiarity with riding bigger adventure bikes off-road is going to enhance your experience on the tour.
To this end, if you are less experienced, we strongly recommend attending at least a ‘Level 1’course at any of the Adventure Motorcycle Training Schools in the UK - please contact us for recommendations.
Do I need to ride in a group formation?
For the off-road sections, faster riders are free to ride at their own pace, whilst those less comfortable are supported, encouraged and helped by the guides as needed on the tougher sections. Natural breaks in the trails, i.e. gates, junctions and road crossings, allow us to re-group and keep everyone together.
For the road sections, we use the drop-off system, which allows a group of riders to follow the same route without having to remain in constant view of each other, thereby allowing each rider to ride at a pace that suits them
What if the weather is bad?
Currently, our tours are all in the UK, so there’s a good chance even in summer that the weather will be ‘bad’, i.e. wet and possibly cold! However, all the routes are specifically designed for adventure bikes, so they ride well in all conditions.
As long as you have the right riding kit, you are going to have a great time.
We assess the expected weather conditions at the start of each day and, in the event of extreme weather, reserve the right to amend the route as needed to ensure that everyone remains as safe as possible.
What licence and documents are required?
Full motorcycle licence (UK or equivalent) or an international driving permit that is UK-recognised
Passport valid for 6 months beyond travel dates - for non-UK passport holders, please check the requirements here.
Travel insurance covering motorcycle riding
Personal health and medical insurance (recommended)
What gear should I bring?
We recommend the following:
Essential / Optional Riding Gear:
Adventure motorcycle helmet
Ear plugs
Riding jacket (waterproof recommended)
Riding pants/trousers
Full set of waterproofs
Base layers
Motorcycle boots
Standard socks
Waterproof socks
Gloves (waterproof and regular)
Body armour
Rain gear
Riding backpack with hydration
Goggles (optional, but we find they work really well,l particularly on the off-road sections)
Personal Items:
Important documents (as above, including a valid motorcycle license, Passport/ID, Travel insurance documents)
Credit/debit cards and cash
Camera/phone
Sunscreen and sunglasses
Personal medications
Luggage:
We will transport panniers and bags in our support vehicle - please just make sure these are all clearly labelled
Is the tour suitable for less experienced riders?
Some basic familiarity with riding bigger adventure bikes off-road is going to enhance your experience on the tour.
To this end, if you are less experienced, we strongly recommend attending at least a ‘Level 1’course at any of the Adventure Motorcycle Training Schools in the UK - please contact us for recommendations.
Accommodation & Meals
What type of accommodation do you use?
We select luxury boutique hotels, reflecting the character of each region. We offer individual rooms, but if you would prefer to share, please let us know at the time of booking.
Are meals included?
Breakfast is included daily at the hotels we stay in. Dinners are also included – please check the tour description for details.
Can you cater for dietary needs?
Yes – please inform us when booking.
Safety & Support
Is there a support vehicle?
Yes – our guided tours include a support vehicle for luggage, technical support, and emergencies.
What happens if there’s a breakdown or medical issue?
Our guides are first-aid trained and carry communications and recovery equipment. In serious cases, local emergency services will be contacted immediately.
How large are the groups?
We typically limit groups to 6-8 riders per guide for an optimal safety and experience balance.
Insurance, Visas & Health
Do you provide insurance?
No – you must arrange your own travel and motorcycle insurance, including cover for off-road or adventure riding.
Do I need a visa or vaccinations?
For UK tours, typically not. For overseas trips, we’ll provide guidance as requirements evolve. For non-UK passport holders, please check the requirements here.
Before You Go
When should I arrive?
We recommend arriving at least one day before the tour begins to settle in and attend the pre-ride briefing.
What if I arrive late?
Please contact us as soon as possible – we’ll do what we can to help you catch up.
Can I extend my stay?
Yes – feel free, and we’d be happy to make suggestions about places to visit and things to do, but we are unable to book any of these for you.
Community & Conduct
What is expected of riders?
Ride safely, respect the group and local communities, and follow the guide's instructions. Unsafe or reckless behaviour may result in removal from the tour.
What’s your environmental policy?
We ride responsibly, respect local wildlife, and support small, locally-run accommodations and businesses wherever possible.
After the Tour
Can I access photos or videos from the trip?
Yes – we’ll share a curated gallery after each tour.
Do you offer loyalty benefits?
Yes – return riders receive early-bird access and Moto Collectvie membership rewards.
Can I provide feedback?
Absolutely! We welcome all feedback – please email us or complete our post-tour survey.
Still have questions?
Email us at info@motocollective.uk
We’ll be happy to help you prepare for your next adventure.