Our Policies
Privacy Policy
At Moto Collective, we care about your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.
If you have any questions or concerns about your information, please get in touch with us at info@motocollective.com.
Who We Are
We’re Moto Collective Limited, a company registered in England and Wales.
When we refer to “we”, “our” or “us” in this policy, we mean Moto Collective.
We are responsible for handling your personal information when you interact with us, whether that’s through our website, by email, by phone or on one of our tours.
Information We Collect
We only collect the information we need to run our tours safely and provide great service.
Depending on how you interact with us, this may include:
Basic details: your name, address, phone number, and email.
Travel details: passport information, travel insurance, next of kin, dietary needs, and any medical or fitness information relevant to your tour.
Riding information: motorcycle licence details and riding experience.
Payment details: handled securely by trusted third-party payment providers (like Stripe). We never store your full payment card details.
Marketing preferences: if you sign up for newsletters, competitions, or request brochures.
Photos and videos: we may take photos or film during tours for marketing purposes (see below).
Website use: we collect basic technical data such as your browser type, IP address, and how you use our website. See our Cookie Policy for more.
Sometimes we receive your information from others – for example, if a friend books on your behalf, or if a partner travel provider shares details needed to manage your trip.
Why We Collect Your Information
We use your information to:
organise and manage your tour booking;
communicate with you about your trip or enquiry;
ensure your safety and well-being during tours;
handle payments and refunds;
send you information about new tours, offers and news (if you’ve opted in);
improve our products, services and website;
meet our legal and insurance obligations.
We only collect and use your data when we have a lawful reason to do so, including:
To perform a contract: for example, when you book a tour with us.
Legitimate interests: such as improving our services or communicating with you about a booking.
Legal obligations: where we must provide details to authorities or insurers.
Vital interests: where we need to protect your health or safety.
Consent: when you’ve agreed to receive marketing or provide optional medical information.
Photos and Videos
We may take photos or film during our tours to capture the experience. We sometimes use this material in our marketing (such as on our website or social media). By joining a tour, you agree that you may appear in these images. If you’d prefer not to be included, please let your guide know before or during the trip.
Marketing
If you sign up to hear from us, we may send you updates about tours, offers, and news. You can unsubscribe at any time using the link in our emails or by contacting us directly at info@motocollective.com.
We never sell or rent your personal data to anyone.
Who We Share Your Information With
To run our business and deliver your tour, we sometimes need to share information with:
trusted staff and tour leaders;
local travel partners (like hotels, guides or transport providers);
payment processors and IT service providers;
insurers and medical professionals (if needed for safety or emergencies);
government or border authorities where legally required.
We make sure all partners we work with keep your information safe and only use it for the purpose of providing their service to you.
Sending Data Overseas
As we work with partners around the world, your information may sometimes be transferred outside the UK. When we do this, we make sure it’s properly protected under UK data protection rules — for example, through approved legal agreements or by working with partners in countries recognised as having strong privacy laws.
How Long We Keep Your Information
We only keep your personal information for as long as we need it – usually for the duration of your tour and a reasonable period afterwards for legal, accounting or insurance purposes. After that, it’s securely deleted or anonymised.
Your Rights
You have rights over your personal information. You can:
ask for a copy of the information we hold about you;
ask us to correct or delete your information;
withdraw your consent (for example, to stop marketing emails);
object to us using your information; or
request that we transfer it to another organisation.
To exercise any of these rights, email us at privacy@motocollective.com.
If we can’t meet your request, we’ll explain why.
If you’re unhappy with how we’ve handled your data, you can also contact the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at https://ico.org.uk/make-a-complaint.
How We Keep Your Information Safe
We take security seriously. We use technical and organisational measures to protect your information against loss, misuse or unauthorised access.
While no online system can be 100% secure, we do everything reasonably possible to keep your information safe and to respond quickly to any suspected data breaches.
Links to Other Websites
Our website may link to other websites or social media platforms. We’re not responsible for their content or privacy practices, so please check their privacy policies before sharing your information.
Contact Us
If you have any questions about how we handle your personal information, please contact:
Moto Collective Data Protection Officer
📧 info@motocollective.com
We’ll respond as quickly as we can and work with you to resolve any concerns.
Cookies Policy
At Moto Collective, we use cookies and similar technologies to make our website work smoothly, improve your experience, and help us understand how people use our site.
This policy explains what cookies are, how we use them, and how you can manage your choices.
What Are Cookies?
Cookies are small text files stored on your computer, phone, or tablet when you visit a website.
They help the site remember things like your preferences, what you’ve looked at, and whether you’re logged in — so you don’t have to start from scratch each time you visit.
Cookies can also help us understand how people use our site so we can make it better.
How We Use Cookies
We use different types of cookies for different purposes:
Essential cookies – these are needed for the website to work properly, for example, to make bookings or move between pages securely.
Preference cookies – these remember your settings, such as language or region, so the site feels familiar.
Analytics cookies – these help us understand how visitors use our website (for example, which pages are most popular) so we can keep improving it.
Marketing cookies – these may be used to show you relevant offers or adverts, either on our site or elsewhere online.
We don’t use cookies to collect personal details like your name or address.
Managing Your Cookies
You’re in control.
You can manage or delete cookies at any time by changing your browser settings or by using the cookie preferences tool on our website.
Please note that if you turn off some or all cookies, parts of our website (including the booking process) may not work properly.
More About the Cookies We Use
The following cookies are currently in use on this website:
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Your consent applies to: www.motocollective.uk
If you have any questions, you can contact us at info@motocollective.com.
Last Updated: 11/11/2025
Moto Collective Limited
Company Number: 16811116
Registered Office: 25 Ollards Grove, Loughton, Essex, IG10 4DW, UK