Question 1

How do I book a tour?

Accepted Answer

Complete our online booking form and pay your deposit to confirm your place. Once received, we’ll send a confirmation email with your pre-tour information.

Question 2

When is the balance due?

Accepted Answer

The final balance is due 60 days before the start of your tour unless stated otherwise.

Question 3

What payment methods do you accept?

Accepted Answer

We accept direct bank transfer in GBP.

Question 4

What is your cancellation policy?

Accepted Answer

Full details are in our Terms & Conditions, but as a guide: 60+ days before departure → refund of balance (less deposit); 30–60 days → 50% refund of balance; Less than 30 days → no refund. We recommend comprehensive travel and cancellation insurance.

Question 5

Can I transfer to another tour?

Accepted Answer

Yes – subject to availability and any difference in price. Please contact us as early as possible.

Question 6

What’s included in the tours?

Accepted Answer

Accommodation as stated on each tour page (twin share unless otherwise noted); breakfast daily and dinners as stated; professional guide(s) and support vehicle; pre-tour information pack and route briefings; all local taxes and service charges.

Question 7

What’s not included?

Accepted Answer

Flights, visas, airport transfers, fuel, fines, personal insurance, lunches, drinks, personal spending, and riding gear or equipment.

Question 8

Can I bring a pillion?

Accepted Answer

No. The off-road sections are not suitable for riding with a pillion passenger.

Question 9

Can I ride my own bike?

Accepted Answer

Absolutely. We believe you’ll have the most enjoyable experience on a bike you know – so we encourage riders to use their own motorcycles.

Question 10

Does Moto Collective offer hire bikes?

Accepted Answer

Not currently. However, several UK motorcycle rental companies may be able to help. Be sure to confirm that their terms cover off-road riding on BOATs (Byways Open to All Traffic) with a road-legal, insured bike.

Question 11

Is the tour suitable for less experienced riders?

Accepted Answer

Some basic familiarity with riding larger adventure bikes off-road will enhance your experience. We recommend attending at least a Level 1 off-road course at a UK Adventure Motorcycle Training School.

Question 12

Do I need to ride in a group formation?

Accepted Answer

On off-road sections, faster riders can ride at their own pace while guides support less experienced riders. On-road sections use the drop-off system so riders can travel at their preferred pace while staying on the route.

Question 13

What if the weather is bad?

Accepted Answer

Our UK tours run in all conditions, and routes are designed for adventure bikes. With proper gear, you’ll have a great ride. In extreme weather, routes may be adjusted for safety.

Question 14

What licence and documents are required?

Accepted Answer

You’ll need a full motorcycle licence (UK or equivalent) or an International Driving Permit recognised in the UK, plus passport, travel insurance covering motorcycle riding, and health insurance.

Question 15

What gear should I bring?

Accepted Answer

Essential gear includes: adventure helmet, waterproof riding jacket and trousers, gloves, boots, base layers, rain gear, ear plugs, body armour, and hydration pack. We’ll transport panniers and luggage in the support vehicle (label clearly).

Question 16

What type of accommodation do you use?

Accepted Answer

We select luxury boutique hotels that reflect the character of each region. Single supplements are available.

Question 17

Are meals included?

Accepted Answer

Breakfast is included daily. Dinners are also included – please check your specific tour page for details.

Question 18

Can you cater for dietary needs?

Accepted Answer

Yes – please inform us when booking so we can notify hotels and restaurants in advance.

Question 19

Is there a support vehicle?

Accepted Answer

Yes. All guided tours include a support vehicle for luggage, technical support, and emergencies.

Question 20

What happens if there’s a breakdown or medical issue?

Accepted Answer

Our guides are first-aid trained and carry communications and recovery equipment. In serious cases, local emergency services are contacted immediately.

Question 21

How large are the groups?

Accepted Answer

We typically limit groups to 6–8 riders per guide for optimal safety and experience.

Question 22

Do you provide insurance?

Accepted Answer

No. Riders must arrange their own travel and motorcycle insurance, including cover for off-road or adventure riding.

Question 23

Do I need a visa or vaccinations?

Accepted Answer

For UK tours, typically not. For overseas trips, we’ll provide up-to-date guidance as requirements evolve. Non-UK passport holders should check current visa rules.

Question 24

When should I arrive?

Accepted Answer

We recommend arriving at least one day before the tour begins to settle in and attend the pre-ride briefing.

Question 25

What if I arrive late?

Accepted Answer

Please contact us as soon as possible – we’ll do what we can to help you catch up with the group.

Question 26

Can I extend my stay?

Accepted Answer

Yes – we’re happy to recommend places to visit and things to do before or after your tour, though we can’t make bookings on your behalf.

Question 27

What is expected of riders?

Accepted Answer

Ride safely, respect the group and local communities, and follow the guide’s instructions. Unsafe or reckless behaviour may result in removal from the tour.

Question 28

What’s your environmental policy?

Accepted Answer

We ride responsibly, respect local wildlife, and support small, locally-run accommodations and businesses wherever possible.

Question 29

Can I access photos or videos from the trip?

Accepted Answer

Yes – we share a curated photo and video gallery with participants after each tour.

Question 30

Do you offer loyalty benefits?

Accepted Answer

Yes – returning riders receive early-bird access to new tours and Moto Collective membership rewards.

Question 31

Can I provide feedback?

Accepted Answer

Absolutely. We welcome all feedback – please email info@motocollective.uk or complete our post-tour survey.

Question 32

Still have questions?

Accepted Answer

Email us at info@motocollective.uk – we’ll be happy to help you prepare for your next adventure.

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